Effective Date: November 15, 2023
App Name: Robust Checkout
Company: Robust Developers
Robust Developers (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how our Shopify app, Robust Checkout (“the App”), collects, uses, and protects the personal information of merchants (“you,” “your”) and their customers when you install and use the App in connection with your Shopify store.
1. Information We Collect
When you install and use Robust Checkout, we may collect the following types of information:
From Merchants (Store Owners):
- Store details (store name, store URL, contact email).
- Shopify account information (via Shopify API permissions).
- Billing and subscription information (if applicable).
From Customers (Shoppers on Your Store):
- Order details (order ID, cart contents, checkout status).
- Customer information required to process the checkout (name, email, shipping/billing address, payment status).
We do not collect or store sensitive payment details such as credit card numbers or banking credentials. Payment information is handled directly by Shopify’s secure checkout system or your chosen payment provider.
2. How We Use Information
We use the collected information to:
- Provide and operate the App’s functionality.
- Customize and improve checkout experiences.
- Offer customer support to merchants.
- Communicate with merchants about updates, support, or billing.
- Comply with legal obligations and Shopify’s API terms.
3. Sharing of Information
We do not sell, rent, or trade your data. We may share information only in the following cases:
- With Shopify: To integrate seamlessly with your store.
- With Service Providers: Trusted third-party services that help us operate the App (e.g., hosting, analytics).
- For Legal Compliance: If required by law, regulation, or legal request.
4. Data Retention
- Merchant and store-related information is retained as long as the App is installed.
- Customer checkout/order data is stored only as long as required to support the merchant’s store functionality, after which it is deleted or anonymized.
- If you uninstall the App, we will automatically delete all merchant and customer-related data within [30 days] unless otherwise required by law.
5. Data Security
We implement reasonable security measures (encryption, access controls, monitoring) to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:
- Access, correct, or delete your personal data.
- Request that we limit or stop processing your information.
- Lodge a complaint with a data protection authority.
Merchants are responsible for ensuring customer rights are respected under applicable laws.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.” Continued use of the App after updates means you accept the revised Policy.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Robust Developers
Email: support@robustdevelopers.com
Website: www.robustdevelopers.com